FAQs

Frequently Asked Questions

How should I wash my hoodie scarf?

Wash in cold water, delicate cycle. Dry with low heat, or lay flat/hang to dry. Iron flat.

Can Stellar Hoods make custom hoodie scarves?

Yes! Please see Customize section.

Who does your shipping and where do you ship from?

Canada Post. We ship from Calgary, Alberta, Canada. If you have any special carrier requests, please contact us.

Can hoods be shipped overseas?

Yes! Anywhere Canada Post ships, we ship! Should your location require any special carrier services, let us know.

What about returns and exchanges?

We want you to feel good about what you buy, so if you aren’t completely satisfied with your product, let us know. Please refer to our return policy.

What forms of payment do you accept?

We gladly accept Visa, MasterCard, American Express, Discover, or regular online banking account payments all through PayPal.

Do I need a PayPal account to purchase from this store?

Nope! You are not required to have a PayPal account to purchase from this store. Although if you already have an account you may use it.

How secure is this store?
This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).